ybaje Privacy Policy
Here you will find a detailed description of how your personal information is collected, stored, and kept secure.
Introduction & Scope
Introduction
ybaje is an online casino and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the ybaje website (ybaje.lat) and all related services, applications, and platforms. The purpose of this policy is to clearly inform you of how ybaje collects your personal information, why it does so, how it uses it, and how it keeps it secure.
Your privacy is of the highest importance to us. Through SSL encryption technology and strict data protection practices, ybaje ensures that your every transaction and personal information remains completely safe. Before reading this policy, please keep in mind — we respect your trust and are committed to protecting it.
Who and What This Applies To
This policy applies to all of the following:
- Any person who browses the ybaje website or uses any of its services.
- Any person who has created or wishes to create an account on ybaje.
- Any person who contacts ybaje customer support.
- Any person who conducts financial transactions through ybaje.
ybaje services are open only to those aged 21 and above. ybaje does not permit the collection or processing of information from minors.
What Information Is Collected
Personally Identifiable Information
During the account registration and verification process, ybaje may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- National ID card or passport details (if required for KYC verification)
Please note: ybaje will never ask for your full mobile banking PIN or password. Refrain from providing such information at all times.
Automatically Collected Information
While you use ybaje, certain information may be collected automatically, such as:
- IP address and device type
- Browser name and version
- Operating system information
- Time and date of access to the platform
- Which pages were visited and how long was spent on them
- Referral URL (which site you came from)
This information is primarily used to ensure platform security, prevent fraud, and improve the user experience.
Transaction-Related Information
When you make a deposit or withdrawal on ybaje, the relevant financial information is recorded. This includes the transaction amount, date and time, payment method (bKash, Nagad, Rocket, or Upay), and transaction status. This information is retained for financial security and accounting records.
Cookies and Similar Technologies
ybaje uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used for the following purposes:
- Essential cookies: Keeping login sessions active and ensuring security.
- Functional cookies: Remembering language preferences and other settings.
- Analytics cookies: For monitoring and improving site usage.
You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
Purpose of Information Use
How Collected Information Is Used
ybaje uses your information only for the following legitimate purposes:
- Account management: Creating, verifying, and keeping accounts secure.
- Service delivery: Processing gaming services, betting features, and financial transactions.
- Customer support: Resolving your questions and issues, via 24/7 live chat.
- Security and fraud prevention: Detecting and preventing unusual account activity.
- Bonuses and promotions: Informing eligible users of relevant offers including welcome bonuses.
- Responsible gambling: Monitoring playing patterns and providing support where needed.
- Legal obligations: Maintaining records required to comply with applicable laws and regulations.
Marketing Communications
If you have given permission to receive communications, ybaje may send you information about new games, special offers, or promotions. You can stop these communications at any time — email customer support at [email protected] or let us know via live chat.
Information Sharing & Security
Sharing Information with Third Parties
ybaje never sells your personal information. However, limited information may be shared with trusted third parties to provide services, such as:
- Payment processors: bKash, Nagad, Rocket, and Upay — information necessary to complete transactions.
- Technology partners: Server hosting, security services, and analytics providers.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, and others — for operating games.
- Legal authorities: Upon request from competent authorities when legally required.
We have strict confidentiality agreements with each third party. They may use this information only for the specified purpose.
Data Security Practices
ybaje follows industry-standard technologies and practices to protect your information:
- SSL/TLS encryption: All data transfers are conducted through encrypted channels.
- Two-factor authentication (2FA): An additional layer of security when accessing your account.
- Regular security audits: Audits conducted regularly to identify vulnerabilities.
- Restricted access policy: Only authorized personnel have access to the information they need.
- Data minimization: Only as much information as is necessary to provide the service is collected.
Data Retention Period
How long your information is retained depends on the nature and purpose of the information in question. As a general rule:
- All information is retained while the account is active.
- Even after an account is closed, certain information may need to be retained for a set period due to legal obligations.
- Records of financial transactions may be retained for an extended period in accordance with applicable regulations.
- Information retained for marketing purposes will be deleted at your request at any time.
Your Rights
Right to Access and Correct Information
As a ybaje user, you have the following rights:
- Right to know: The right to know what information is stored about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information under certain circumstances.
- Right to restrict processing: The right to request that processing of your information be limited in certain cases.
- Right to object: The right to object to the use of your information for marketing purposes.
- Right to portability: The right to receive the information you have provided in a structured format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
Account Closure and Data Deletion
If you wish to end your relationship with ybaje, you can contact customer support to request account closure. We will delete or anonymize your information as quickly as possible in compliance with applicable law. However, certain information may need to be retained for a set period due to legal obligations.
Additional Provisions & Policy Changes
Protection of Minors
ybaje strictly follows a 21+ age policy. We do not intentionally collect information from anyone under the age of 21. If you become aware that a minor is using ybaje, please inform us immediately. Any such account will be closed as soon as it is identified and all related information will be deleted.
Policy Changes and Updates
ybaje may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address and clearly announce them on the website. Continuing to use ybaje after changes have been made will be considered acceptance of the updated policy. Therefore, it is recommended that you visit this page regularly.
Complaints and Dispute Resolution
If you have any privacy-related concerns or complaints, we encourage you to contact us directly. Our team is able to provide support in both Bengali and English:
- Live chat: Available 24/7, ideal for immediate resolution.
- Email: [email protected] — send your complaint with full details.
We take every complaint seriously and work to resolve it promptly.
Outside the Scope of This Policy
This privacy policy applies only to information collected through the ybaje platform. If you visit a third-party site that may be linked to ybaje, that site's own privacy policy will apply. ybaje is not responsible for the data practices of those sites.
Have questions? We are ready to help
To learn more about our Privacy Policy or for support, contact us via 24/7 live chat or at [email protected].
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